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We strive for perfection. If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straightaway. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to PromoCards we will immediately re-do the job, send out replacement printing, and recover the defective batch. In the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to PromoCards we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost.
Where the problem can be fully attributed to you, PromoCards shall not accept liability in any part.
In the unlikely event that a satisfactory resolution cannot be found between us, PromoCards will accept the resolution recommended by a third party arbiter. The arbiter being an independent third person accepted by us both.